Common Questions
Does VIVIO handle all prescriptions?
VIVIO only handles ‘specialty’ drugs, typically used to treat complex and expensive chronic conditions such as rheumatoid arthritis, psoriasis, inflammatory bowel diseases, multiple sclerosis, cancer, cystic fibrosis and others.
How do you reach VIVIO?
Your VIVIO Concierge is available from 9 AM-8 PM Eastern Time at 1-800-470-4034 or [email protected].
Is your data safe with VIVIO? Does VIVIO sell your data?
Data security is absolutely a priority for VIVIO. VIVIO is HIPAA-compliant and undergoes a SOC 2 Type 2 audit annually to ensure your data is secure. VIVIO does not sell data to any party.
How can you get permission to take care of another family member’s specialty medications?
A VIVIO concierge will speak with your adult family member to secure his or her permission to share health records and information with you.
How do you appeal a decision?
Your plan offers you a three-level appeals process. You may call VIVIO for details at 1-800-470-4034 or find details at MyVIVIO.com/appeals.